Frequently Asked Questions
Everything You Need to Know About Shopping with Ishkiyaa
At Ishkiyaa, we believe that a beautiful shopping experience begins with complete transparency. We've answered the most common questions about our products, orders, shipping, sizing, returns, and more to help you shop with confidence.
Orders & Shopping
What products does Ishkiyaa offer?
Ishkiyaa offers thoughtfully curated ethnic and contemporary fashion designed for modern women who appreciate timeless elegance, craftsmanship, and comfort. Our collections are carefully selected to bring together quality fabrics, beautiful silhouettes, and versatile styles for every occasion.
How do I place an order?
Simply browse our collection, select your preferred size and quantity, add the product to your cart, and proceed to checkout. Follow the payment steps, and your order will be confirmed once payment is successfully completed.
Can I modify or cancel my order after placing it?
If your order has not yet been processed or shipped, we may be able to assist with modifications or cancellations. Please contact our support team as soon as possible after placing your order.
How will I know if my order is confirmed?
Once your order is successfully placed, you will receive an order confirmation email and/or SMS with your order details.
Product Information
Are the product images accurate?
Yes. We make every effort to display our products as accurately as possible. However, slight variations in color may occur due to lighting during photography and differences in screen settings across devices.
Will the fabric and design match the photos?
Absolutely. We strive to ensure that every product received reflects the design and quality shown on our website. Minor variations in handcrafted details may occur and are part of the product's unique character.
Do you restock sold-out products?
Selected styles may be restocked depending on demand and availability. If a product is currently unavailable, we recommend checking back regularly or contacting our support team.
How do I know which size to order?
Each product page includes a detailed size guide. We recommend reviewing the measurements carefully before placing your order. If you need assistance, our customer support team will be happy to help.
Sizing & Fit
What if I'm between two sizes?
If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit unless otherwise specified in the product description.
Are the measurements exact?
Measurements provided are carefully taken, but a slight variation of 1–2 cm may occur due to manual measurement processes.
Can you help me choose the right size?
Yes. You can contact our customer support team with your measurements, and we'll guide you toward the most suitable size.
Shipping & Delivery
Do you deliver across India?
Yes, Ishkiyaa delivers across most serviceable locations in India.
How long does shipping take?
Orders are generally processed within 1–3 business days. Delivery timelines may vary depending on your location, courier service availability, and unforeseen circumstances.
How can I track my order?
Once your order is shipped, you will receive tracking details via email and/or SMS, allowing you to monitor your shipment in real time.
What happens if my package is delayed?
While we work closely with our logistics partners to ensure timely delivery, occasional delays may occur due to weather conditions, public holidays, regional restrictions, or courier-related issues.
Do you offer express shipping?
Express shipping availability depends on your location and the product ordered. Please contact our support team for assistance.
Payments
What payment methods do you accept?
We accept major payment options, including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Popular Digital Wallets
- Cash on Delivery (where available)
Is online payment secure?
Yes. All transactions are processed through secure and trusted payment gateways that use industry-standard encryption technologies.
Why did my payment fail?
Payment failures may occur due to banking issues, network interruptions, insufficient balance, or authorization errors. If your payment was deducted but the order was not confirmed, please contact us with the transaction details.
Returns, Exchanges & Refunds
What is your return policy?
Returns are accepted only if the item received is damaged, defective, or incorrect. The product must remain unused, unwashed, and in its original packaging with tags intact.
What should I do if I receive a damaged product?
Please contact us within 48 hours of delivery and share:
- Order Number
- Product Images
- Package Images
- Unboxing Video (if available)
Our team will review the request and assist you accordingly.
Can I exchange my product?
Exchange eligibility depends on the specific product and availability of replacement stock. Please contact our support team for assistance.
How long do refunds take?
Once approved, refunds are generally processed within 5–10 business days, depending on your original payment method and banking partner.
Can sale items be returned?
Products purchased during special sales, clearance events, or promotional campaigns may not be eligible for return unless they are damaged or incorrect.
Account & Security
Do I need an account to place an order?
No. Guest checkout may be available. However, creating an account allows you to track orders, save addresses, and enjoy a smoother shopping experience.
Is my personal information safe?
Yes. We value your privacy and protect your information using secure systems and industry-standard security measures.
Wholesale & Business Inquiries
Do you offer wholesale purchasing?
Yes. We welcome wholesale and bulk purchase inquiries from retailers, boutiques, resellers, and business partners.
How can I contact your wholesale team?
Wholesale Inquiries📞 +91 9230991507
Can I place bulk orders for events or gifting?
Yes. We can assist with bulk orders for corporate gifting, special occasions, retail businesses, and other requirements.
Customer Support
How can I contact Ishkiyaa?
Our support team is always happy to assist you.
Email Support
📧 Ishkiyaa24@gmail.com
Retail Customer Support
📞 +91 8100255156
Wholesale Inquiries
📞 +91 9230991507
What are your customer support hours?
Our customer care team typically responds during regular business hours. Messages received outside working hours will be addressed at the earliest opportunity.